TASKYINN Terms and Conditions
Last Modified : January 2020
Our Dear Customers,
We welcome you to the Terms and Conditions page and hope you read it carefully, as it contains the basis on which we depend on, and regulates the relationship between us and you.
1. License Granting
Smart Integration LLC (Commercial Register No. 4030338703) is an IT company that is specialized in providing services and solutions to the Hospitality and Hotels sector through its own system called “Taskyinn”, an Arabic word which means “Housing” in English, which is an online property management system designed for Hotels / Housing units.
If you subscribe to this agreement on behalf of a company, you acknowledge that you have the power to make purchase decisions for the company and that all of your sources must therefore refer to your company. These conditions apply to you once you start using “Taskyinn” Program.
Application Usage Charges
A fee that is paid monthly, according to the schedule of fees specified on the website, excluding governmental fees and taxes, given that Smart Integration LLC Company may change this schedule from time to time, and will send you notices if any changes occur.
All information exchanged between the parties within this Agreement, whether in writing, electronically or verbally, including the Program used. However, it shall not include any information published to the public, any information not authorized, or disclosed by another party.
All the data that you have entered, recorded or saved on “Taskyinn” Program.
Intellectual Property Rights
Intellectual Property refers to any patent, trademark, industrial design, copyright, moral right, design property, knowledge or any other intellectual or industrial property rights anywhere in the world, whether registered or not.
The hotel management Program (“Taskyinn”) provided by the company through the website, and can be changed or updated from time to time by Smart Integration LLC Company.
A website with the domain name (www.taskyinn.com) or any other website operated by Smart Integration LLC Company.
The name of the program owned by Smart Integration LLC Company, which provides services and solutions to the Hospitality and Hotels sector.
“You” refers to you or your employees, consultants, representatives and customers.
3. Your obligations regarding the use of the Program
Smart Integration LLC Company gives you the right to access and use the Program via the website and grants you “the user” permissions in accordance with your subscription type. This right shall be considered as non-exclusive, non-transferable and limited to the following conditions:
A monthly invoice for the Program Usage Fees is issued to each subscriber starting from the date of the first hotel / residential unit is added to (Taskyinn) program. The invoice will include all the Program Access Fees for the previous usage period. Taskyinn invoices are generated electronically and are sent to you via email and shall be paid within 10 days of the invoice date. Taskyinn will continue to invoice you on a monthly basis until this agreement is terminated. Note that you have to pay the program’s user fees and any additional governmental fees and/or taxes applicable in Saudi Arabia.
Unless otherwise provided in any form, your service subscription is automatically renewed for a similar period of your previous subscription with the application of the same Terms and Conditions, in other words, the Program usage fees applied to your service subscription are the same basic fees for the package you previously subscribed to. Thus, you must declare and agree to automatically charge fees for your service unless you terminate or cancel your subscription service with a 30-day prior notification.
We have the right to use a third party as a provider to manage credit card transactions and to process other payment methods, provided that the provider of this service “the third party” is not allowed to store, retain or use payment account information except for processing credit cards and other payment information for us. We should be notified if any credit card or other payment account information changes occur, either by updating your account payment details or by emailing us via email at CS@Taskyinn.com
No refunds will be issued in the event of partial use or non-use of the Service by you, as all subscription fees are not refundable unless otherwise specified in these terms, form, or service plan.
Late Payment / No Subscription Fees
The due payment of your subscription fees shall be collected within a maximum of ten (10) days from the invoice date. Moreover, You will be notified if we do not receive your subscription fees at your due date.
In the event that you do not pay the fees and exceed the above mentioned period, we will suspend your service usage, provided that we will re-activate your service once we receive the specified subscription fees. However, we are entitled and have the right to fully terminate your service account, and take some other measurements in accordance to the law applicable in Saudi Arabia.
Change in Subscription Plan
You have the right to upgrade or downgrade your subscription plan, though you must be aware that in the case you downgrade your subscription plan, loss of content, features, or capacity of services that were available may occur, and Smart Integration LLC we will not be responsible for such a loss.
When you upgrade or downgrade your subscription plan, your usage fees will be updated and applied to the invoices for the upcoming months following the change in your subscription plan.
The subscription fees applied includes only the fees of the service provided by Smart Integration LLC to you, and shall not include any governmental fees or taxes including value-added tax, sales tax or use tax, unless otherwise stated. Given that you are fully responsible for paying any taxes levied by government authorities against you. And in this case, we will invoice you for such governmental fees and you must agree to pay.
Your use of the Program and website should only be for your internal business purposes, in accordance with Smart Integration LLC terms and conditions. Moreover, in the case our terms are updated or amended, they will be posted on the website and you will be notified with the same.
Terms of Communication
If you use any of the online communication tools (such as message centre, any forum, or chat rooms), you agree that you only use these tools for legal and legitimate purposes, in accordance with the Agreement. Any communication tools should not be used to publish or display any material unrelated to the use of the Program, including but not limited to, goods or services offered for sale, sending files that may damage another user’s computer hardware or Program, publishing content that may be offensive to any of our other users, or publishing material that may violate any law (including copyrighted material or trade secrets that you are not entitled to).
When you communicate through our website, it confirms that you own the content of that communication. Smart Integration LLC Company is not required to ensure the legitimacy of online communications or to ensure that it is associated only with the Program. And as the case with any other online forum, you should be cautious when using the online communication tools available on the site.
However, Smart Integration LLC reserves the right to remove any communication at any time at its discretion, and may remove the communication in the event of any violations occur of the previous conditions.
All usernames and passwords required to access the Program must be kept confidential and secure. In the event of any unauthorized use of your passwords or any other security breach, you must notify Smart Integration LLC Company immediately, which in return will reset your password, or you can reset it through the Program Management Control Panel.
As a clause of this Agreement, when accessing and using the Program, you must:
- Not attempt to undermine the security or safety of Smart Integration LLC networks and computer systems . In the case a third party is the host of the program, the same applies to that third party.
- Not to use or misuse the Program in any way that may damage or compromise the functionalities of the Program or website or weakens the ability of any other user to use the Program or website.
- Not attempt to use the Program in any form considered as a violation of the terms, or gain unauthorized access to any material other than those for which you have been granted explicit access to, or accessing the computer system from which the program is hosted.
- Not send or add any files to the Program that may damage any other user’s computers or program, potentially offensive content, or data that may violate any law (including data or other copyrighted material or trade secrets that you are not entitled to).
- Not attempt to modify, copy, adapt, reproduce, decompose or reverse engineering the Program, otherwise you shall incur any costs related to the compensation of Smart Integration LLC for all claims, costs, damages and losses arising from your breach of any of these Terms, or any of the obligations that may damage Smart Integration LLC, including (but not limited to) any costs related to the recovery of any user fees unpaid by you.
Compliance and Privacy
Your use of the Program is an endorsement of compliance with all laws and regulations applicable in Saudi Arabia. You are the only one responsible for determining whether the service is appropriate for you or not, and you are bound by the data privacy laws enforced in Saudi Arabia (including the General Data Protection Regulations).
4. Confidentiality and Privacy
The following conditions of confidentiality shall be complied with, unless the other party has prior written consent or is not required by law to do so:
- Each Party shall keep all information confidential concerning the other Party obtained under this Agreement.
- Neither Party shall disclose any confidential information to any other Party or use it in a manner contrary to the conditions set forth.
- The obligations of each Party under this agreement shall remain in force even after the termination of this Agreement. The provisions of the following two paragraphs (Identity Authentication and Website Security) shall not apply to any of the following information:
- If information is considered a general knowledge or becomes a general knowledge; therefore it is not a violation of this provision.
- If the information is obtained by a third party who legally acquired it.
- If the information is actually in the possession of the receiving party without restriction in relation to disclosure before obtaining it from the disclosing party.
- If Information was initiated independently without access to confidential information.
Keeping your account username and password confidential is your responsibility. You are responsible for all activities and changes in data that occur under your user account(s). Smart Integration LLC “Taskyinn” will not be responsible for any changes made by users or by associated vendors.
Credit Card Data
Smart Integration LLC highly protects data of the cardholder, including its related functions such as processing and sending data. “Taskyinn” Program applies SSL encryption Program to send all credit card data and other confidential information and adhere to PCI standards .
Smart Integration LLC confirms that as of the date of the last update of these Terms and Conditions, it will not store the credit card details used in its database, and that it will review and verify the security standards periodically and will conduct necessary security vulnerability scans on its systems.
Smart Integration LLC will immediately notify you if any vulnerability occurs and we will inform you immediately of the steps that need to be taken to resolve the issue. and In no event should the notice by Smart Integration LLC exceed seven (7) calendar days after you have been notified of such a problem.
Smart Integration LLC undertakes to keep your personal information with the highest regard of privacy. Our Privacy terms have been formed to demonstrate our commitment to the confidentiality of your personal information provided by you when using “Taskyinn” program, as Smart Integration LLC fully understands the importance of your privacy.
Our policy is designed to help you understand how we collect, use and protect your personal information, to help you make informed decisions when using our website. Our policy will be continuously assessed upon the introduction of new technologies, practices and our customers needs.
Data collection and dissemination practices for this site are as follows:
What information do we collect?
When visiting our website, you may provide two types of information: personal information that you disclose on an individual basis, and general information that is gathered while browsing our website.
Personal information that you choose to provide us with
Registration: That includes the information you provide us with when registering for our services or newsletters such as: Your name, email…etc.
Email: When you email us, the content and email address can be retained as well as our responses. Moreover, we guarantee you the same level of protection for the electronic information as we provide when handling the information we receive by phone or mail.
Communication: Registration or email correspondence between us forms a business relationship, and indicates your acceptance to communicate with you about our services. Thus, we undertake the responsibility to only send you information that is relevant to our business relationship, and that any email you receive from us will highlight our services which includes subscription renewal or termination, our promotional or special offers, and other relevant services.
Website Usage Information
Our website uses a standard technology called Cookies and web server log files, in order to gather information on how our website is used, and for the purpose of improving user experience. The data collected from these files may include: date and time of visits, duration of visits, viewed pages, the sites that you visited before or just after our website.
Collected information storage
Smart Integration LLC sets clear criteria and standards for protecting personal information that is sent to us, either during transmission or upon receipt, given that the security of your personal information is important to us. Therefore when entering confidential or sensitive information while using our site (such as your credit card), we encrypt that information using SSL technology “secure socket layer”, in where information collected would be processed and not stored permanently.
Modifying collected information
In the event that your personal information changed or if you wish not to continue obtaining our services, you can edit, correct or delete the service by emailing us at CS@Taskyinn.com
In the case you want to cancel or terminate your service, you will be required to submit a 30-day prior written notice.
How we use the information provided by you
Smart Integration LLC uses your personal information generally for the purpose of improving user experience, which may include the provision of services, monitoring the use of services, business management, marketing and promotions, improving and interacting with our content, service offerings, planning, and other legitimate purposes. These activities improve our website and enables us to better customize it to meet your needs. In general, such information may be shared with other parties on an aggregate basis. However, personal or business information will not be shared with any other party unless required by law or to provide business services upon your approval.
Moreover, We may also use the collected information to let you know about significant changes to our website, new services, promotions or special offers that we might think are valuable to you.
Note: If you don’t wish to receive such offers, you can notify us at any time and we will meet your request.
What are Cookies and what is their importance?
Cookies are very small text files that contain small amounts of information, unique identifiers, do not include any names, and are sent to the browser you are using. While you visit the website, your computer requests permission to store these files on your hard drive, in a location designated for cookies.
Depending on your browser settings, any website you browse can send its cookies to your browser if your preferences allow it; But in order to protect your privacy, you can allow only specific websites to access your browser, and block un-trusted sites through your settings. In general, these cookies are necessary to move around the website and enable you to use the services you have requested easily.
As the initial settings of the browser accepts cookies, however you can control to accept or refuse them. But in the case you choose to reject our cookies, some parts of our website will not function as efficiently or effectively by the users.
Note: Cookies cannot retrieve other data from your hard drive or transfer viruses.
How do we use the information collected from Cookies?
Internet Protocol Addresses (IP Addresses)
Your IP address is the digital ID that your device uses to identify your computer, and your computer uses it every time you are connected to the internet. IP addresses are automatically collected as part of traffic data (demographic and profile data) so it can be sent to you.
Selling or sharing information
We assure you that we do not share, grant, rent, or sell any personal information that identifies the subscriber independently (e.g.: Email address or other personal details) with any other party, except for the purpose of conducting transactions or providing services requested by you.
Accessing or modifying your information
You can email us at: support@Taskyinn.com, to request access or modification of all personal information that we collect online and store in our database.
Legally Forced disclosure of information
Smart Integration LLC may disclose the information it holds for legal purposes or in other words, when we believe in good faith that the law requires it or to preserve our legal rights. We may also disclose account information in case we believe that disclosure of such information is necessary in order to contact, identify, or bring legal action against a person who may violate our terms of service or to protect our users and the public.
Other websites linked with our website
Commitment to data security
You should be aware that we store and process your information on our computers located in Saudi Arabia. Moreover, we have put in place appropriate administrative, physical and electronic procedures to protect and secure the information we collect online, and in order to prevent unauthorized access to information, maintain data accuracy and ensure proper use of information.
5. Intellectual Property
The intellectual property rights of the Program, the website and any documents relating to it, remains the property of Smart Integration LLC, which owns Taskyinn Program.
The intellectual property clearly states the following:
Ownership rights to your data remains your property; however, your access to data through our website may require you to pay Smart Integration LLC fees. Smart Integration LLC is committed to preserving your data and preventing its loss, including a system data backup; however, this is not a guarantee that there will be no loss of data. Thus, you must keep copies of all data entered into the Program, since Smart Integration LLC is not responsible for losing any data regardless of the cause.
In the event of terminating this agreement (except by breach), Smart Integration LLC shall provide you with a profile of your data within 30 days of the expiration of the agreement, if requested by you at the time of termination. Smart Integration LLC reserves the right to withhold your data without notice if the subscription expired due to subscription non-payment reasons.
Note that upon termination of the service for any reason, your right to access or use the data ends, and therefore Smart Integration LLC is not entitled to maintain or provide any data to you.
6. Acknowledgments and Guarantees
- You have the authority to use the Program, the website, and to access the information through using the program or website .
- You are solely responsible for determining the compatibility of the program with the services your property requires.
- If you use the Program to access the website on behalf of another user, or for the benefit of an organization, then Smart Integration LLC assumes that you have that right and that organization is fully responsible for your actions “including any breach of these terms” and complying with the terms of this agreement.
- The use of the program at any time or anywhere is your sole responsibility and at your own risk; you are the only one who can provide access to the program.
- Smart Integration LLC does not guarantee that the use of the program will not be interrupted or that it is error free, as there are many networks linked to the program, such as computer networks, internet, and telephone services, which can not be predictable in terms of preventing access to the program. Therefore, Smart Integration LLC will not be responsible for such interference or prevention of accessing or using the program.
- User Guarantees: You guarantee that you have the right to access and use the Program for business purposes. Moreover, you agree to the terms of this agreement, and that any legal legislation for non-business users in any jurisdiction does not apply to the supply of the Program, website or these terms in accordance with the law of Saudi Arabia.
7. Liability Limitations
In the case of any loss or damage resulting from the negligence or failure of Smart Integration LLC to comply with the terms of this Agreement, any claim against Smart Integration LLC shall be limited to a single incident or a series of connected incidents related to the subscription fees paid in the previous month. If you are not satisfied with the program for any reason, the only solution is to terminate the agreement with a prior written notice.
If you wish to cancel or terminate the service, Smart Integration LLC holds no obligation to provide you with backup copies of your data, and reserves the right to delete your account from “Taskyinn” system.
The rights and obligations set forth in this Agreement shall be applied until the date of expiration. Upon termination of this agreement, you shall be liable to pay any fees or amounts due before or after termination, as well as stop using the Website and Program
Termination without Errors
The terms of the Agreement shall be automatically in effect for the period covered by the access/usage fees paid, unless either party terminates the Agreement with a 30-day prior written notice before the end of the relevant payment period.
Any of the following is considered a breach or violation of the Agreement:
- Violation of any of the Agreement terms without resolving the issue (if applicable) within 14 days after receiving the notification.
- Breach of any of the Agreement terms without being able to remedy such a breach, including (but not limited to) delaying payments more than 30 days.
- In the case that the user/subscriber is subject to liquidation or has a person in charge assigned to any of its assets, or makes any arrangement with its creditors or becomes insolvent, or becomes subject to any similar events in any jurisdiction.
In the event of any of the above-mentioned violations occur, Smart Integration LLC shall take any or all of the following actions in accordance with its full discretion:
- Terminate this agreement and cancel your Program and website usage.
- Suspend your use of the Program and the website for any specified or unspecified period of time.
- Take any of the above mentioned actions in relation to any user in your company or who has access to your organization’s information or your information.
9. Technical Support
In the case of any technical problems are encountered, all reasonable efforts should be made by you in order to investigate and diagnose the problem before contacting Smart Integration LLC. If you further require technical assistance, please check our online support. If you fail to reach the desired outcome, you can email us at: support@Taskyinn.com
Availability of the Service
Although Smart Integration LLC maintains its 24/7 service support, it is possible that the program can be unavailable due to maintenance or other development activities. Therefore, if the service is interrupted for a period longer than you would expect, Smart Integration LLC will publish the details of such an activity through its website.
10. General Items
No waiver will be in effect unless made in writing. If either party waives any breach of the agreement terms, it will not constitute a waiver of any other breach.
Under these terms, neither party shall be liable for any delay or failure to fulfil its obligations if the delay or failure is due to any reason beyond its control. However, this provision does not apply to any payment obligations.
You are not entitled to assign or transfer any rights to any other person without prior written consent from Smart Integration LLC.